If you are confused about the acronyms in use in the customer experience arena, such as CX, NPS, CSAT and CES, you are not...
The global consortium of security specialists, Cyber Security Hub, reported that since the beginning of 2020, there has been an unprecedented increase in the number of cyber attacks. Unfortunately, suitably qualified and skilled cybersecurity experts are in short supply in South Africa and the continent. To address this problem, AnswertheCall has partnered with leading cybersecurity experts in China and the United Kingdom to establish a Cyber and Information Security Academy in South Africa. The academy will contribute to the development of required cybersecurity skills to support government as well as the private sector.